If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
The item(s) are your responsibility until they reach us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where item(s) are faulty or damaged and a refund is made.
Gift Vouchers and personalised items are non-returnable
To complete your return, we require a receipt or proof of purchase.
Only regular priced item(s) may be refunded, unfortunately sale items cannot be refunded.
If your items(s) arrive defective or damaged and you would like to exchange it for a replacement item, please send us an email at [email protected] and return your item to: Dartmoor Photographic Ltd. 41 Brook Street, Tavistock, Devon PL19 0DP and we shall send out your replacement item(s) free of any delivery charges.