Dartmoor Photographic and its affiliates provide access to the Dartmoor Photographic Website,
https://www.dartmoorphotographic.co.uk (the 'website'), Kiosk and/or in-store services and sell our
products to you, subject to the conditions set out on this page.
Please read these conditions carefully before using Dartmoor Photographic Website, Kiosk and/or Instore Services. By using the Dartmoor Photographic Website, Kiosk and/or In-store Services, you
signify your agreement to be bound by these conditions.
Conditions Relating to Your Use of Dartmoor Photographic Website, Kiosk and/or In-store Services.
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and
password and for restricting access to your computer to prevent unauthorized access to your account.
You agree to accept responsibility for all activities that occur under your account or password. You
should take all necessary steps to ensure that the password is kept confidential and secure and
should inform us immediately if you have any reason to believe that your password has become
known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately
of any changes to the information that you provided when registering.
Dartmoor Photographic Website reserves the right to refuse access to the website, terminate
accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be
without charge to you.
Note that we are entitled to treat any actions carried out through a User's Account, or by means of an
email address, phone number or other communications method associated with that Account, as
having been done by the User; it is up to the User to maintain the security of his/her Account.
Dartmoor Photographic and its affiliates do not disclose buyer's information to third parties. Cookies
are used on the website, but only to keep track of the contents of your shopping cart once you have
Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by Dartmoor Photographic and its
affiliates to you. Dartmoor Photographic is continually committed to providing the best level of service
and care to our customers. Help us to help you by taking a few short moments to read through the
current Terms and Conditions, Customer Services and Returns procedures
3. Our contract
When you place an order to purchase a product from Dartmoor Photographic Website, we will send
you an e-mail confirming receipt of your order and containing the details of your order. Your order
represents an offer to us to purchase a product which is accepted by us when we send e-mail
confirmation to you that we've dispatched that product to you (the 'Dispatch Confirmation E-mail'). That
acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any
products on the same order which we have not confirmed in a Dispatch Confirmation E-mail do not
form part of that contract. Orders placed via an in-store Kiosk or via a Member of Staff will be
Confirmed by a Member of staff verbally.
Our contract is deemed to be complete once payment and delivery of the relevant items has been
If the Product in question includes an Image or other User Content selected by the User it is classed
as a “personalised Product”; if it is a standard Product which does not include any Image or User
Content it is a “non-personalised Product”
Note that Dartmoor Photographic Website may reject an order in certain circumstances, namely:
Personalised Products do not have any resale value so we are unable to accept returns of
Personalised Products unless the product itself is proven to be faulty. No other correspondence will be
entered into outside of these parameters.
- Your order breaching the requirements of these Terms;
- The use of Images which infringe the Content Rules;
- The use of Images which are corrupted, unsupported technically or inadequately pixelated;
- The Product you order being unavailable;
- Our inability to obtain authorisation for your payment;
- Or a relevant pricing or Product description error being identified.
If your order is rejected, we will contact you to confirm this and reverse the payment you have made
for that order.
4. Returns, refunds and cancellations
Goods can be exchanged for products or a credit note equal to the of purchase if unopened within 14
days of purchase. Your statutory rights are not affected.
Products that are Faulty, Damaged or Incorrect are entitled to replacement or refund equal to the
purchase. We can only accept the return of opened goods if they are Faulty, Damaged or Incorrect.
5. Creating an Account and Payment Terms
When you place an order for a Product, you will need to supply us with details of a payment method,
such as a credit or debit card, (your “Payment Method”) and other personal details so we may process
the order for you. If you elect to store a Payment Method with Dartmoor Photographic Website, that
Payment Method – with some of its details masked, for security reasons – will automatically be used;
you may, however, be required to provide certain information (such as, but not limited to, a CV2 card
security number) in order to proceed with payment using that stored Payment Method. In the event
that you supply or attempt to use an invalid Payment Method, or a Payment Method which has lapsed,
an order made using that Payment Method will not be completed. If we suspect that your Payment
Method belongs to someone else or is one which you are not entitled to use, we reserve the right to
terminate or suspend your Account at any time.
The same person may not register more than one Account. We reserve the right to suspend or
terminate any Account which we reasonably suspect of infringing this requirement.
Important: You must ensure that the email address we hold for you is kept up-to-date and that you
have full access to it – we will be sending you important messages there. So if you change email
address, then you must change it on your Account. Should you provide an invalid email address or an
email address that belongs to someone else, Dartmoor Photographic Website may terminate your
Account at any time without notice.
You must also ensure that the postal address to which we send you Products and communications is
kept up-to-date in your Account.
You should not register as a User if you are under 13 years of age.
We accept the following payment cards.
Visa / Delta / Electron
MasterCard / Eurocard
Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.
6. Pricing and availability
All pricing and product availability on this site are subject to change without prior notice. Please note
that dispatch estimates are not binding and are literally an estimate. They are not guaranteed dispatch
times and as such, should not be relied upon. As we process your order, we will inform you by e-mail if
any products you order are unavailable. It is the responsibility of the purchaser to ensure all goods
ordered are suitable for their intended purpose. Error and emission accepted.
7. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use and Sale
at any time. You will be subject to the policies and Conditions of Conditions of Use and Sale in force at
the time that you use the website or that you order goods from us, unless any change to those policies
or these conditions is required to be made by law or government authority (in which case it will apply to
orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason
unenforceable, that condition will be deemed severable and will not affect the validity and
enforceability of any remaining condition.
8. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these
conditions if the delay or failure arises from any cause which is beyond our reasonable control. This
condition does not affect your statutory rights.
The Contract and the Conditions shall be governed by the Laws of England, and the Buyer agrees to
submit to the non-exclusive jurisdiction of the English Courts.
10. Our details
If you need to reach us you can contact us using the contact details found in the ‘Contact Us’ page of
11. Complaints Policy
Dartmoor Photographic views complaints as an opportunity to learn and improve for the future, as well
as a chance to put things right for the person that has made the complaint within all reasonable terms.
Our policy is:
Definition of a Complaint Acomplaint is any expression of dissatisfaction, whether justified or not, about any aspect of Dartmoor
Where Complaints come from
Complaints may come from any person or organisation who has a legitimate interest in Dartmoor
A complaint can be received via any method of communication using the contact details found on our
‘Contact Us’ page.
All complaint information will be handled sensitively, telling only those who need to know and following
any relevant data protection requirements.
Overall responsibility for this policy and its implementation lies with the management.
This policy is reviewed regularly and updated as required. Adopted on: 20/07/18.
- To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a
- To publicise the existence of our complaints procedure so that people know how to contact us to
make a complaint.
- To make sure everyone at Dartmoor Photographic knows what to do if a complaint is received.
- To make sure all complaints are investigated fairly and in a timely way.
- To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
- To gather information which helps us to improve what we do.
8. Closure of Accounts
You may choose to cancel your Account at any time. In such circumstances you may be asked to
provide additional evidence that you are the holder of the Account. In addition we are entitled to
mothball or remove an Account if the User has not logged in to the Account for two years or more. If
your Account is terminated because you have breached this Agreement, including a breach of our
Content Rules, we may prohibit you from opening another Account. Where an Account is cancelled,
lapses or is terminated, we are entitled to close the Account and entitled to delete all Images and other
User Content associated with that Account if we so wish. You will nevertheless remain responsible to
fulfil your obligations under these Terms, and the rights granted to us under these Terms shall not be
terminated as a result.
9. Intellectual Property
By uploading, posting, contributing, distributing, communicating, or transmitting User Content
(including Images), a User expressly grants us the rights to modify User Content in order to conform it
to Dartmoor Photographic image requirements or the requirements of a Product (such as by cropping
Images). No-one may copy, distribute, show in public or create any derivative work from Dartmoor
Photographic, or any of the material which is found on the Dartmoor Photographic Website unless
properly licensed to do so by us. You are not allowed to use Dartmoor Photographic (or to copy or use
any material found on Dartmoor Photographic Website) for any commercial purpose other than to
conduct the purchase of a product from us. You are not allowed to remove any copyright, trade mark
or other intellectual property notices contained in material taken from Dartmoor Photographic Website.
You must ensure that you own the intellectual rights and copyright of any images you upload to the
site or have been given express written permission to do so by the copyright owner.
No-one may use any robot, spider, scraper or other automated means to access Dartmoor
Photographic Website for any purpose without our prior express written permission.
11. Our Role
To the extent that the law permits, you release Dartmoor Photographic Ltd, its agents, directors,
officers, shareholders and employees from all liability arising out of or in connection with any Images or
other User Content. You must not assume that accessing, the import or export, or the advertising,
offering, purchase or sale, of any Image, User Content or Product complies with applicable law or
regulation by reason of it appearing on Dartmoor Photographic Website. We do not have any
responsibility or liability for the deletion of, or any failure to store or deliver, Images or User Content.
Dartmoor Photographic Website may contain links to or advertisements for other sites, services or
products ("Third Party Promotions"). Third Party Promotions may, unbeknownst to us, contain
materials which you find offensive, objectionable, unlawful or inaccurate. The sites or other
policies which will differ from these Terms. The inclusion of links to Third Party Promotions does not
indicate that we endorse them and we are not responsible for examining or evaluating the content of
such sites or destinations or goods or services available through them.
We reserve the right at any time and if necessary without notice to suspend or terminate your ability to
access Dartmoor Photographic, your use of all of part of the Services found within, to remove from
access via Dartmoor Photographic Website any User Content associated with a User or his/her
Account, to advise Users and other users of Dartmoor Photographic Website against interacting with a
particular User, and/or to take technical and legal steps to stop any Users from using Dartmoor
Photographic Website if they appear to us to be in breach of any provision of these Terms. If we do so,
you acknowledge that we shall not incur any liability to you or to any other person. In addition, we are
entitled to suspend provision of all or part of the Services offered, or the availability of User Content
associated with any User, at any time if we are obliged or advised to comply with an order, instruction,
or request of any section of the government, or any regulator, court or other authority by which we are
legally bound to oblige.
You agree to indemnify Dartmoor Photographic Ltd, its agents, directors, officers, shareholders,
employees and subcontractors against all liabilities, claims and expenses that may arise out of or in
connection with any:
We reserve the right to assign these Terms, and to assign or subcontract any or all of our rights and
obligations under these Terms, but will not do so in such a way as to reduce any guarantees you are
given under these Terms. You may not without the written consent of Dartmoor Photographic Ltd
assign or dispose of these Terms or any of your rights and obligations under it.
- breach of these Terms by you or through your Account; or
- User Content associated with you or your Account.
15. Changes to these Terms
We reserve the right to change these Terms from time to time, and post the new version on Dartmoor
Photographic Website. The new version of these Terms will take effect:
In either case, if you do not wish to be governed by the new version of these
Terms, you must cease to use the Services and Dartmoor Photographic. We will not have any liability
to you in that event.
- commencing a minimum 28
days after the date of unless stated otherwise. if any of the changes is to an operative provision of
these Terms which is capable of adversely affecting you; or
- immediately upon the date of posting (or
such later date as we indicate in the relevant posting), if the changes are not reasonably capable of
adversely affecting you.
If any part of these Terms is found to be invalid or unenforceable, the remainder of the terms shall
remain valid and enforceable. Our failure to act with respect to a breach of these Terms by you or
other Users does not waive our right to act with respect to subsequent or similar breaches. The
headings to the Clauses are for ease of reference only and do not affect the interpretation or
construction of these Terms. A person who is not a party to these Terms has no right under the
Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms, provided that this shall not
affect any right or remedy of a third party which exists or is available apart from that Act.
These Terms, the Services each order and purchase of a Product shall be governed by English law.
You and we each submit to the non-exclusive jurisdiction of the English courts in relation to disputes
arising in connection with these Terms, the Services and any order for or purchase of a Product.
18. Keeping these Terms
We don't separately file the Terms entered into by Users when they register for Dartmoor
Photographic Website. You are invited to make a durable copy of these Terms by printing and/or
saving a downloaded copy on your own computer. They are offered in English only.
In the first instance contact should be made directly to Dartmoor Photographic concerned via any of
the contact methods which can be found on the ‘Contact Us’ Page of the Dartmoor Photographic
Dartmoor Photographic Ltd are a company registered in England and Wales under registration
number 04722533; the address of our registered office is Nº 41, Brook Street, Tavistock, Devon, UK,
PL19 0HE. Our VAT registration number is 699-1448-77. You can contact us by post at Nº 41, Brook
Street, Tavistock, Devon, UK, PL19 0HE. We will send our notices to you by email to the email
address specified in your Account.
20. Summary of Basic Consumer Rights
Summary of the Consumer Rights Act 2015
The Consumer Rights Act became law on 1 October 2015.
PLEASE NOTE THERE MAY BE VARIATIONS ON THESE RIGHTS IF YOU LIVE IN WALES,
SCOTLAND OR IRELAND. YOU ARE ADVISED TO CONSULT GOVERNMENT WEBSITES FOR
FULL DETAILS OF THE CONSUMER RIGHTS IN THE COUNTRY WHERE YOU RESIDE AND
THE ORDER WAS PLACED.
Product quality - As with the Sale of Goods Act, under the Consumer Rights Act all products must be
of satisfactory quality, fit for purpose and as described.
Satisfactory quality Goods shouldn't be faulty or damaged when you receive them.
Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific
purpose you made known to the retailer before you agreed to buy the goods.
As described The goods supplied must match any description given to you, or any models or samples
shown to you at the time of purchase.
If what you’ve bought doesn’t satisfy any one of the three criteria outlined above, you have a claim
under the Consumer Rights Act.
Your rights under the Consumer Rights Act are against the retailer – the company that sold you the
product – not the manufacturer, so you must take any claim to the retailer.
What you can claim depends on how much time has passed since you made the purchase. Read on
to find out what your rights are in the first 30 days after purchase and beyond.
30-day right to reject
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality,
unfit for purpose or not as described, and get a full refund - as long as you do this quickly.
This right is limited to 30 days from the date you buy your product. After 30 days, you will not be legally
entitled to a full refund if your item develops a fault, although some sellers may offer you an extended
Repair or replace
If you are outside the 30-day right to reject, you have to give the retailer one opportunity to repair or
replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as
The first six months
If you discover the fault within the first six months after buying the product, it is presumed to have been
there since the time of purchase - unless the retailer can prove otherwise.
If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund
or price reduction - if you wish to keep the product. The only exception to this rule is motor vehicles,
where the retailer may make a reasonable reduction for the use you've already had of the vehicle after
the first 30 days. If you'd prefer to keep the goods in question, you can request an appropriate price
Six months or more
If a fault develops after the first six months, the burden is on you to prove that the product was faulty at
the time of delivery.
You have six years to take a claim to the small claims court for faulty goods in England, Wales and
Northern Ireland, and five years in Scotland.
There is a default delivery period of 30 days, during which the retailer needs to deliver unless a longer
period has been agreed. If the retailer fails to deliver within the 30 days, or on the date that has been
agreed, you can do the following:
Section 75 of the Consumer Credit Act
If you're having trouble with a retailer, you may be able to get a refund through your credit card
company under Section 75 of the Consumer Credit Act. Under Section 75, your credit card company is
jointly liable for any breach of contract by the company. Contact your credit card company or read our
guide on Section 75 to find out more.
PLEASE NOTE Personalised Products do not have any resale value so we are unable to accept returns of
Personalised Products unless the product itself is proven to be faulty. No other correspondence will be
entered into outside of these parameters.